As application architecture gets more and more complex, it is now impossible to handle it traditionally using silo monitoring tools and pointing fingers in “The War Room”. Our monitoring solutions cover end-to-end visibility from IT Infrastructure, Application, Network, up to End User point of view, powered by Artificial Intelligence for IT Operations (AIOps) to quickly detect potential problems and identifying possible root cause before affecting business. Moreover, it is capable to see how system performance impacting business health via our Business Intelligence solution. These are available for On-premise, Cloud, and Hybrid environments.
AIOps stands for Artificial Intelligence for IT Operations. It utilizes big data and machine learning technologies to enhance IT operations functions like availability and performance monitoring, event analysis and correlation, IT service management, and automation. AIOps works with existing data sources, including Digital Experience Monitoring, Application Performance Monitoring, Infrastructure Performance Monitoring, Network Performance Monitoring and Diagnostic (NPMD), and more. All data from those sources will be processed and correlated by AIOps to provide anomaly detection, predictive analysis, noise reduction alert, root cause analysis, and many more.
Digital Experience Monitoring (DEM), Application Performance Monitoring (APM), and Infrastructure Performance Monitoring will give you a complete end-to-end monitoring of your services. It gives visibility on how the application is performing at the end-user side, by tracking all the customer journeys in the application to quickly help identify issues. On the application, it will show the performance of your internal application, by capturing all transactions going inside and outside of the application to help pinpoint the cause of performance degradation. And lastly, on the infrastructure, it gives you the visibility of the infrastructure’s Availability and Performance to support your application health.
NPMD (Network Performance Monitoring and Diagnostic) collects network traffic data from a variety of sources from Data Center Network Infrastructure includes SDN and Virtual environment to Cloud Infrastructures like Public Cloud (SaaS, IaaS, PaaS) and Private Cloud. NPMD gives visibility of network traffic flows and performance; including finding the cause of any network failures that are impacting application performance degradation. It will show you the topology maps that help you to see the relationship between the application servers and databases. With the ability of our network appliance, it is possible to capture and store full packets of traffic data for analyzing and troubleshooting.
IT operations analytics (ITOA) is an approach or method to collect, analyze, identify and report large & complex patterns/information data for IT operations for actionable business insights. ITOA is the deployment of analytics solutions in various IT operations to manage activities, such as Application Performance Management (APM), Network Performance Monitoring and Diagnostic (NPMD), infrastructure management, and real-time log analytics, among others. ITOA may apply big data analytics to large datasets to produce business insights. ITOA can help minimizing outages, Root cause analysis, Service prioritization, Predictive capacity management.
As more companies adopt microservices architecture, multiple cloud strategies, with cloud-native application development, it becomes more difficult to assess and track all of the application components. This is where Cloud Observability comes into the picture. Cloud Observability can help you to understand the complexity of your cloud system. Our Cloud Observability solution will be able to monitor and auto-detect your application run in a public (AWS, Microsoft Azure), private, or hybrid cloud. It will also auto-discover and monitors cloud components and keeps up with any changes in the dynamic environments.